14 Tips for a Great Moving Company
Local moving companies target the same market. The competition is fierce and customers only want the best. You have to be the BEST company so that customers will choose you.
How do you do you that? Here are some practical tips that will lead you to greatness:
- 1. Answer phone calls properly
Professionalism has to be reflected in every part of your business, even in simply answering the phone. It’s important if you want to be one of the best long distance moving companies there is. Don’t settle for a lousy greeting. Your operator should mention the company name, together with his or her own name. Build your credibility at first contact.
- 2. Train your sales representatives
Customers are allergic to bad sales reps. Train your people and train them well. Your team should know their processes inside out, to answer any question from potential clients. Get their trust. Get that sale.
- 3. Educate your customers
Don’t expect your clients to know what you know. Customers will ask specific questions and you should give clear, specific answers. Show them that you are the best among all the competition in town.
- 4. Provide on-site estimates
Over-the-phone estimates are never accurate. Provide on-site, in-home estimates to avoid making mistakes. This will also let your customers know that you are legit. Scammers usually do their estimates without taking measurements.
- 5. Accept credit card payment
Established companies accept various modes of payment including credit cards. Providing this option will not only give your clients convenience, it will also show them that you are a credible business with a stable financial standing.
- 6. Don’t charge large deposits
Don’t scare your customers away. Asking for large deposits could give off the impression that you are a scam.
- 7. Wear uniforms
Uniforms spell credibility. Everyone in the company should wear a standard-issue uniform and cap with the company logo on it. Fedex and UPS do it for good reason- to build trust.
- 8. Train your moving crew
Training leads to mastery and expertise. Your crew should know everything from packing furniture to moving electronics to dealing with household pets.
- 9. Don’t be late
In this industry, tardiness is a sin. Great companies know the importance of following a schedule. You should too.
- 10. Call your client to let them know that you’re on your way
Reassure your clients in every way possible. Call them and keep them updated at all times. They will surely appreciate it.
- 11. Resolve problems ASAP
Don’t wait for your customers to file a complaint. Most conflicts can be solved on-the-spot with just a little effort.
- 12. NEVER ask for tips
Your moving crew should never ask the customer for tips. It should be given as a reward for excellent service. Asking for it will tarnish your entire company’s reputation.
- 13. Maintain your BBB rating
Take good care of your Better Business Bureau (BBB) Rating because a low score will drive customers away. Should any complaints arise, answer them quickly and turn them towards your favour.
- 14. Join AMSA and ProMover
Clients are always looking for assurance. If they see that you’re a member of these two organizations, you will automatically gain their trust. Joining will cost money, but the return will be greater.
Following these tips will spell the difference between mediocre and GREAT. The key is to be professional, efficient and trust-worthy. That way, customers will choose you over your competition and return to you for all of their future moving needs.
For more information, visit us on: https://www.tmq.us