Protect Your Move (Protectyourmove.gov)
Protect Your Move Background
The US Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) promotes and upholds regulations that protect consumers on interstate moves. The FMCSA also defines the rights and responsibilities of both consumers and household goods carriers to support a just and mutually-beneficial relationship between the two sectors.
The FMCSA has its work cut out for them because the industry is a very big market with over 40 million Americans moving each year. A huge fraction of this number avails the services of legitimate companies, but unfortunately, the number of complaints against interstate movers, are also on the rise.
That’s why the FMCSA developed Protect Your Move.gov
What is it?
Protect Your Move is a special website that’s aimed at helping consumers protect themselves from fraudulent moving companies. The site provides loads of resources that will guide citizens into making the right decisions. It covers information on all the aspects of moving from planning the relocation, to choosing a reputable provider, to checking prices, even up to filing complaints (if necessary).
US Transportation Secretary Ray LaHood, “If you are planning an interstate move, your first stop should be the Protect Your Move Website.” He even adds that, people can avoid scammers by following the important advice provided in the website.
Information from Protect Your Move
Protect Your Move is a great resource for anything and everything that’s related to interstate moving. In the website you can view information about:
- The rights and responsibilities of consumers
- Red flags that should warn consumers of a possible scam
- Steps to protect one’s self from fraud
- The complaint history of a company
- The safety record of interstate movers in comparison to others
- Complaint systems and advice for consumers who wish to file complaints
- References on FMCSA regulations and enforcement
The website even offers basic tips on how to conduct a successful move, as well as a glossary of commonly used terms.
To contact the FMCSA, check out the following:
- Household Goods/Driver Complaints: 1-888-DOT-SAFT
- FMCSA Information Line: 1-800-832-5660
- Postal Address: Federal Motor Carrier Safety Administration
United States Department of Transportation
1200 New Jersey Avenue SE, Washington, DC 20590
You can also visit www.protectyourmove.gov for more information.