Articles  >  Tips for Moving Companies  >  How to Get Higher Quality Moves

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How to Get Higher Quality Moves

A deal isn’t a deal until the contracts have been signed. We all get calls every day but not all of them turn out to be high quality prospects. While of course the final decision will lie in the customer’s hands, there a few ways on how to ensure that a prospect becomes an actual client. After all, we all want big projects right?

Do an On-Site Estimate

Phone calls are well and good, but a personal approach is always better. When a client inquires about a quotation, you can always do it over the phone, but you should also insist on doing an in-home or on-site estimate. This is good firstly because it shows that you are a reputable company that wants to keep things accurate and professional.

A personal approach will also increase the chances of the client’s willingness to pay more and close the deal. Clients appreciate talking to somebody in person. Show them a face behind the company and showcase just how professional your people are.

Make it Worth Their While

When you go to the client’s house for the estimate, make sure to bring some educational materials with you. Customers always have a hundred questions in their minds. The bigger the project, the more questions they’ll be asking. You have to be prepared for this and assure them that you know what you’re doing. Bringing them educational materials will appease their mind and earn you trust. Show them that you are an expert at what you do and prove how valuable your services are.

Show Proof of Excellent Work

You can also bring your work videos and other collaterals that the client can watch. This way, he or she will know exactly how operate. Clients trust us more when they know the specifics of what they’re getting into, and what they’ll be getting.

While doing the film showing make it known that you’re ready to answer any questions that the client has. You should also walk them through the process and imply to the customer that your procedures work like clock-work in precision and organization.

Entertain Every Inquiry

There are companies who feel like they’re the crème de la crème. They dwell too much on their success and they tend to undermine people who might not be able to afford their services. Always remember that discrimination is NEVER a good thing. And that you can never really know which customer actually owns the big mansion uptown. Some big-time people love to dress down during weekends and unless they tell you, you’ll never guess that they’re actually a lawyer, engineer or CEO.

Team Up with the Right Partner

One of the tried and tested ways of getting top-notch quotes is to partner up with an online service who talks directly to your clients. Find a partner who will not only bring you good traffic, but also give you a good recommendation to possible customers.

The tips mentioned above will surely get you higher quality moves. Remember to treat every customer like a VIP and pretty soon, you’ll be reeling in the big fish for your business. All you need is preparation, preparation, preparation.

Written By

Expert Moving Advisor

Ariane is a proficient moving advisor. She has experience in corporate, individual and special relocations, and is well-versed in coordinating moves, packing tips and shipment estimations.
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